As a Customer Service Representative, you will be the key point of contact for customers, ensuring their needs are met with professionalism and efficiency. You will play a vital role in processing orders, managing customer enquiries, and coordinating timely product deliveries.
Key Responsibilities:
• Process customer orders accurately and efficiently.
• Respond promptly and courteously to customer enquiries and order changes.
• Update customer details and provide stock-level reports as required.
• Advise customers on delivery times and coordinate with internal teams.
• Implement electronic data order entry systems with customers.
• Liaise with Credit Control, Account Managers, and internal departments to resolve customer issues.
• Manage stock holdings, participate in monthly stock takes, and raise orders for stock deliveries.
• Raise and administer Non-Conformance Reports (NCRs) where applicable.
• Participate in DIFOT (Delivery In Full, On Time) meetings to ensure service excellence.
What We’re Looking For:
• Previous Customer Service experience (manufacturing experience is a plus).
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computer systems and software for order processing and reporting.
• A proactive and solutions-focused mindset.
• Excellent organizational and time management skills.
What We Offer:
• Competitive pay: Starting at $32.21 per hour.
• Shifts: Day shift available, Monday to Friday shifts
• Great Company Culture: Join a friendly, supportive team in a leading manufacturing company.
• Stable, Full-Time Position: Immediate start in the new year.
• Two day work from home opportunity
• Career Growth: Opportunities for development and advancement within the company.
How to Apply:
If you're ready to start the new year with an exciting opportunity, please send your CV and a brief cover letter to info@dynamixrecruitment.co.nz or call us on 0800562547 and speak with Josh or Vicky
